Track Your Order

Track Your Order

Your Solenne order is on its way.

We know the wait is part of the excitement. Enter your tracking number below to follow your order and see the latest delivery updates.

Tracking Number
[ Enter your tracking number ]

TRACK MY ORDER

Where Can I Find My Tracking Number?

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.

Please check the email address used when placing your order, including your spam or junk folder if you cannot find the message.

Tracking information may take a little time to become active after your order has been dispatched.

My Tracking Hasn't Updated

Occasionally, tracking information may take 24–48 hours to update after a parcel has been handed to the delivery carrier.

You may also notice periods where the tracking status does not change while your parcel is travelling between distribution centres.

This does not necessarily mean that your order has stopped moving.

If your estimated delivery timeframe has passed and there has been no meaningful tracking update, please contact us and we will be happy to investigate.

My Order Says Delivered, But I Can't Find It

If your tracking shows your parcel as delivered but you cannot locate it, we recommend checking:

  • around your delivery address and any authorised safe place;

  • with other members of your household;

  • with a neighbour, where appropriate;

  • any delivery photograph or information provided by the carrier; and

  • any nearby collection point mentioned in your tracking information.

If you are still unable to locate your parcel, please contact us at [customer service email] with your order number.

We will review the delivery and, where appropriate, investigate the matter with the carrier.

Haven't Received Your Tracking Information?

If your order is still being prepared, tracking may not yet be available.

Once it has been dispatched, we will send your tracking details to the contact information provided with your order.

If you believe your order should already have been dispatched but you have not received tracking information, contact our team and we will take a look for you.

Need a Little Help?

We're here for you.

If you have any questions about your order or delivery, contact our customer care team:

Email: support@solennestore.site

Please include your order number whenever possible so we can assist you more quickly.

Solenne
Beautiful hair begins with beautiful care.