Cookie Policy

Cookie Policy

This Cookie Policy explains how Solenne uses cookies and similar technologies when you visit or interact with our website.

It explains:

  • what cookies and similar technologies are;

  • why we use them;

  • the different categories of technologies we may use;

  • when your consent is required;

  • when an applicable legal exception may allow us to use a technology without consent;

  • how third parties may use these technologies; and

  • how you can control or change your preferences.

This Cookie Policy should be read alongside our Privacy Policy, which provides further information about how Solenne collects, uses, shares and protects personal information.

What Are Cookies?

Cookies are small pieces of information that may be stored on your device when you visit a website.

They can help websites perform functions such as:

  • keeping products in your shopping basket;

  • keeping you signed in;

  • remembering choices;

  • maintaining website security;

  • understanding how a website is used; and

  • supporting advertising or marketing activities where permitted.

Cookies are not the only technologies capable of storing or accessing information on a device.

Similar technologies may include:

  • pixels;

  • tracking tags;

  • scripts;

  • local storage;

  • software development technologies;

  • device identifiers;

  • web beacons; and

  • other storage or access technologies.

For simplicity, where appropriate, we use the word “cookies” in this policy to refer collectively to cookies and similar storage or access technologies.

The Rules That Apply

Our use of cookies and similar technologies is governed by applicable UK privacy and data protection law.

Depending on the technology and information involved, this may include:

  • the Privacy and Electronic Communications Regulations 2003 (PECR);

  • the UK General Data Protection Regulation (UK GDPR);

  • the Data Protection Act 2018; and

  • the Data (Use and Access) Act 2025 and amendments introduced by that legislation.

Where the use of a cookie or similar technology involves personal information, our Privacy Policy also applies.

When Do We Need Your Consent?

Some cookies and similar technologies require your consent before we can use them.

Where consent is required, we will not intentionally activate the relevant technology until you have made an appropriate choice through our cookie consent mechanism.

Consent must be given through a clear positive choice.

Simply continuing to browse our website will not, by itself, be treated as consent to technologies for which consent is legally required.

Where applicable, you can:

Accept non-exempt technologies;

Reject non-exempt technologies; or

Manage your preferences by category.

You can also change your preferences later through our Cookie Settings control.

Cookies That May Not Require Consent

UK law allows certain storage and access technologies to be used without consent where the requirements of a specific legal exception are satisfied.

Depending on how our website and technologies are configured, this may include certain technologies used for:

  • transmitting communications;

  • services that are strictly necessary for something you have requested;

  • qualifying statistical purposes;

  • qualifying appearance or functionality purposes; and

  • other purposes expressly permitted by applicable law.

We will only rely on an exception where its legal requirements are genuinely satisfied.

Where an exception requires us to provide information and an easy way to object, we will provide those controls.

If a technology is used for additional purposes that fall outside an applicable exception, we will obtain consent where required.

Strictly Necessary Cookies

Some technologies are essential for our website or services to work as requested.

These may be used for purposes such as:

  • maintaining your shopping basket;

  • processing checkout;

  • remembering necessary steps within an order;

  • maintaining secure sessions;

  • authenticating customer accounts;

  • preventing certain forms of fraud or malicious activity;

  • distributing website traffic appropriately;

  • remembering cookie choices; and

  • providing functionality that you have specifically requested.

Where a technology is genuinely necessary to provide the service you requested and satisfies the relevant legal exception, we do not need to ask for consent before using it.

Because these technologies are necessary for the relevant functionality, disabling them through our cookie preference centre may not be possible.

You may still be able to block them using your browser or device settings, but doing so may cause parts of the website to stop working correctly.

Statistical & Analytics Technologies

We may use analytics technologies to understand how visitors use Solenne's website and to help us improve its performance and design.

This may include information about matters such as:

  • how many people visit the website;

  • which pages are visited;

  • how visitors move between pages;

  • how long visitors spend on particular areas;

  • device or browser types;

  • website performance;

  • page loading speeds;

  • general user journeys; and

  • how visitors reached the website.

In certain circumstances, UK law permits storage or access technologies to be used without prior consent where their sole purpose is to collect statistical information about how the website or service is used with a view to improving it and all applicable conditions are satisfied.

Where we rely on this exception, we will:

  • limit the technology to qualifying statistical purposes;

  • provide clear information about its use;

  • provide a simple and free way to object;

  • avoid using the information to target or make decisions about individual visitors;

  • ensure that the resulting statistical information is appropriately aggregated; and

  • comply with applicable data protection requirements where personal information is involved.

Not every analytics technology qualifies for this exception.

If an analytics technology is also used for advertising, profiling, cross-site tracking, identifying individual behaviour, advertising attribution or another purpose outside the exception, we will obtain consent where required.

Functional & Appearance Technologies

Some technologies help adapt the appearance or functionality of the website to your preferences.

For example, they may help us remember:

  • language preferences;

  • display preferences;

  • interface settings; or

  • other choices relating to how the website appears or functions.

Where the requirements of the applicable legal exception are satisfied, we may be able to use certain technologies for these purposes without obtaining prior consent.

Where required, we will provide clear information and a simple and free way to object.

If the same technology is also used for another purpose, such as behavioural profiling or advertising, the exception may no longer apply and consent may be required.

Advertising & Marketing Technologies

With your consent where required, we may use advertising and marketing technologies to:

  • understand the effectiveness of advertising;

  • measure advertising campaigns;

  • attribute visits or purchases to advertisements;

  • understand interactions with advertisements;

  • create or use audiences for advertising;

  • limit how often certain advertisements are displayed;

  • personalise advertising;

  • understand interactions across websites or services; or

  • support advertising campaigns on third-party platforms.

Depending on the technologies we actually use, providers may include advertising or social media platforms.

Advertising and tracking technologies that require consent will not be intentionally activated before the required consent has been obtained.

If you reject advertising cookies, you may still see advertisements for Solenne or other businesses, but they should not be based on technologies from our website for which you declined consent.

Social Media Technologies

Our website may include functionality provided by social media platforms.

This could include features such as:

  • social sharing buttons;

  • embedded social content;

  • social media integrations;

  • advertising pixels; or

  • other platform technologies.

Some social media technologies may collect information about your device or activity, including where you have an account with the relevant platform.

Where these technologies are used for tracking, profiling or advertising purposes and consent is required, they will be controlled through our cookie consent mechanism.

The relevant social media provider may independently process information under its own privacy terms.

Personalisation

Where applicable and with consent where required, we may use technologies to personalise aspects of your experience.

For example, technologies may be used to:

  • remember products you have viewed;

  • understand interests based on browsing activity;

  • recommend products; or

  • personalise content.

Not all personalisation requires cookies or consent.

Where personalisation involves non-exempt storage or access technologies, we will obtain consent where required.

We will not describe profiling or behavioural advertising as merely “functional” in order to avoid applicable consent requirements.

First-Party & Third-Party Cookies

Cookies may be either first-party or third-party.

First-Party Cookies

First-party cookies are set through the domain you are visiting and are generally used to support functions provided by the website itself.

Third-Party Cookies

Third-party cookies or technologies are provided by another organisation whose technology is integrated into our website.

Third parties may include, depending on the services we actually use:

  • ecommerce technology providers;

  • payment providers;

  • analytics providers;

  • advertising platforms;

  • social media platforms;

  • fraud-prevention providers;

  • customer service technology providers; and

  • other website service providers.

Where third-party technologies require consent, we will obtain the required consent before intentionally enabling them.

Information about the third parties currently used on our website will be available through this policy, our cookie preference mechanism or the cookie table below, as appropriate.

Session & Persistent Cookies

Cookies can also differ according to how long they remain on your device.

Session Cookies

Session cookies generally remain active only for the duration of your browsing session and are removed or cease to operate when the session ends.

Persistent Cookies

Persistent cookies remain on your device for a defined period or until they are removed.

We seek to ensure that cookie durations are appropriate and proportionate to their purposes.

The specific lifespan of each technology may differ.

Where available, details are provided in our cookie table or preference centre.

Cookies & Technologies We Use

The technologies actually used by Solenne may change as our website develops.

The table below should identify the relevant cookies and technologies currently deployed on our website.

Cookie / Technology Provider Purpose Category Duration First / Third Party Consent / Exception
[Cookie name] [Provider] [Purpose] Strictly Necessary [Duration] [First/Third] [Exception relied upon]
[Cookie name] [Provider] [Purpose] Statistical / Analytics [Duration] [First/Third] [Consent / Statistical exception]
[Cookie name] [Provider] [Purpose] Functional / Appearance [Duration] [First/Third] [Consent / Appearance exception]
[Cookie name] [Provider] [Purpose] Advertising / Marketing [Duration] [First/Third] Consent
[Cookie name] [Provider] [Purpose] Other [Duration] [First/Third] [Legal basis / consent status]

This table must reflect the technologies actually operating on our website.

We periodically review our website to identify technologies that have been added, removed or changed.

Third-Party Analytics

Where we use a third-party analytics provider, the legal treatment will depend on how the service is configured and what the information is used for.

We will not assume that an analytics technology is automatically exempt from consent simply because it is described as “analytics”.

Where we rely on the statistical purposes exception, the relevant technology must satisfy the requirements of that exception.

Among other things, its use must remain limited to qualifying statistical purposes aimed at improving our website or service.

Where a provider uses information for its own advertising, profiling, cross-service tracking or another incompatible purpose, we will obtain consent where required and explain the relevant processing.

Advertising Platforms & Pixels

If Solenne uses technologies supplied by advertising platforms, such as advertising pixels, conversion technologies or similar tools, these may allow information about interactions with our website to be communicated to the relevant provider.

Depending on the technology and configuration, this may include information relating to:

  • pages viewed;

  • products viewed;

  • interactions with products;

  • items added to a basket;

  • completed purchases;

  • advertising interactions;

  • device information; and

  • online identifiers.

Where these activities require consent under applicable law, the relevant technologies will only be activated after that consent has been obtained.

The specific providers we use will be identified in our cookie controls or cookie table.

Embedded Content

Some pages may include content supplied by other organisations, such as:

  • videos;

  • maps;

  • social media content; or

  • other embedded services.

Embedded content may involve storage or access technologies operated by the relevant third party.

Where appropriate, we may:

  • use privacy-friendly configurations;

  • prevent non-exempt technologies from loading until you choose to interact with the content;

  • request consent through our cookie controls; or

  • provide an external link instead.

The precise approach will depend on the relevant service and applicable legal requirements.

How to Manage Your Cookie Preferences

You can manage available cookie choices through our:

Cookie Settings

[Insert link/button to reopen cookie preferences]

Our preference centre should allow you to review and change choices relating to relevant categories of non-exempt technologies.

Where consent is the basis for our use of a technology, you can withdraw that consent.

Withdrawing consent will not make processing that lawfully occurred before withdrawal unlawful.

Rejecting Cookies

You may reject technologies that require your consent.

Rejecting non-essential or non-exempt cookies should not prevent you from accessing the basic functionality of the Solenne website.

However, certain optional features may not work or may operate differently where the technologies required for those particular features are disabled.

Technologies that qualify for an applicable legal exception may be handled differently.

Where the statistical purposes or appearance exception requires us to provide an opportunity to object, we will provide a simple and free means of doing so.

Changing Your Mind

You can change your cookie preferences at any time through the Cookie Settings link or control available on our website.

Where consent is required, withdrawing consent should be possible without unnecessary difficulty.

When you change your preferences, we will stop future use of the relevant technologies where required.

Please note that withdrawing consent does not necessarily delete information that was lawfully collected before withdrawal.

Where appropriate, you may also be able to remove existing cookies directly through your browser or device.

Browser & Device Controls

Most browsers provide controls that allow you to:

  • see cookies stored on your device;

  • delete cookies;

  • block certain cookies; or

  • change how future cookies are handled.

Device settings may offer similar controls.

Browser and device controls operate separately from Solenne's cookie preference mechanism.

Blocking all cookies through your browser may affect functionality that relies on technologies necessary to operate certain website features.

Do Not Track & Browser Signals

Browsers and devices may provide privacy-related settings or signals.

The legal and technical treatment of these signals can evolve over time.

We will consider recognised controls and applicable regulatory requirements as they develop.

Unless we specifically tell you otherwise, you should use our Cookie Settings control to communicate your preferences directly to Solenne.

Your Choices Must Be Respected

Where you reject or withdraw consent for technologies requiring consent, we will take reasonable technical steps to ensure that those technologies are not intentionally used contrary to your selection.

Our cookie preference mechanism is intended to record and respect your choices.

We periodically review our website and consent tools to help ensure that they operate as intended.

Changes to Our Technologies

The cookies and technologies used by our website may change over time.

For example, we may:

  • introduce a new website feature;

  • change ecommerce technology;

  • change analytics providers;

  • introduce or remove advertising services;

  • update our consent platform; or

  • discontinue technologies that are no longer required.

Where a change introduces a new use that requires consent and is not covered by a valid existing consent, we will request a new choice where required.

We will update this policy or our cookie information where appropriate.

How Long Do We Keep Cookie Information?

The lifespan of a particular cookie depends on its purpose and configuration.

We do not apply one universal retention period to every technology.

We seek to ensure that cookie durations are proportionate to their intended purpose and limited to what is reasonably necessary.

Where use of a technology involves personal information, the retention principles explained in our Privacy Policy also apply.

Specific durations should be identified in the cookie table or preference centre where applicable.

Cookies & Personal Information

Some cookies involve information that identifies you or can reasonably be linked to you.

Where information collected through cookies constitutes personal information, we will process it in accordance with applicable UK data protection law.

Our Privacy Policy explains:

  • our purposes for processing personal information;

  • applicable lawful bases;

  • who we share information with;

  • international transfers;

  • retention;

  • your data protection rights; and

  • how to contact us.

International Transfers

Some third-party technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will address those transfers in accordance with applicable UK data protection requirements.

Further information about international transfers is available in our Privacy Policy.

Children

Solenne's online store is not specifically designed for children.

If our use of cookies or similar technologies is likely to involve children, we will consider the additional protections required by applicable UK privacy and data protection law.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

  • changes to the technologies used on our website;

  • changes to third-party providers;

  • changes to our business;

  • changes to our consent mechanism; or

  • changes to applicable law or regulatory guidance.

The date at the top of this policy will show when it was most recently updated.

If a material change affects a consent you previously gave, we will request fresh consent where required.