Contact Us

Contact Us

We’re here to help.

Whether you have a question about your order, need help choosing the right Solenne product, or simply want to speak with our team, we’d love to hear from you.

Get in Touch

For general enquiries, order assistance, returns or delivery questions, please contact our Customer Care team:

Email: support@solennestore.site

We aim to respond to all enquiries as soon as possible during our customer service hours.

For the fastest assistance with an existing order, please include your order number in your message.

Send Us a Message

You can also contact us using the form below.

Name
[ Your name ]

Email Address
[ Your email ]

Order Number — Optional
[ Your order number ]

How Can We Help?
[ Select an option ]

  • Order & Delivery

  • Returns & Refunds

  • Product Question

  • Tracking

  • Payment

  • General Enquiry

  • Other

Message
[ Tell us how we can help ]

SEND MESSAGE

Order & Delivery Support

If your enquiry is about an existing order, please include as much relevant information as possible, such as:

  • your order number;

  • the email address used to place your order;

  • the product concerned; and

  • a brief description of the issue.

For delivery enquiries, any available tracking information may also help us assist you more quickly.

Please do not send sensitive payment information, passwords or full card details through our contact form or email.

Returns & Refunds

If you would like to request a return, report a damaged or incorrect product, or ask about a refund, please contact us at:

support@solennestore.site

Please include your order number and details of the product concerned.

Where helpful, you may also include photographs showing any damage or issue with the product or parcel.

For full information about cancellations, returns and refunds, please visit our Returns & Refunds Policy.

Track Your Order

Already waiting for your Solenne delivery?

Visit our Track Your Order page to view the latest available tracking information.

If your estimated delivery timeframe has passed or you are unable to locate your parcel, please contact us and we will help investigate.

Product Questions

Not sure which Solenne product is right for you?

Our team will be happy to help with questions about our products, ingredients, directions for use and general product information.

Please note that our Customer Care team cannot provide medical advice or diagnose hair or scalp conditions.

Business & Partnership Enquiries

For wholesale, retail, collaboration, press or other business enquiries, please contact:

support@solennestore.site

If you do not have a separate business contact address, you can simply use our main Customer Care email.

Customer Care

We want every interaction with Solenne to feel as considered as the products themselves.

If something has gone wrong, please tell us. We’ll do our best to understand the situation and help find the appropriate solution.

Solenne
Beautiful hair begins with beautiful care.