Once your order has been placed successfully, you should receive an order confirmation using the contact details provided at checkout. Please check your spam or junk folder if you cannot see it in your inbox.

If you need to change an order, contact us at support@solennestore.site as soon as possible. We will make reasonable efforts to help where the order has not yet entered fulfilment or been dispatched, but changes cannot always be guaranteed once processing has begun.

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If you wish to cancel before dispatch, please contact us as soon as possible. If we are unable to stop the shipment, any statutory cancellation rights that apply to your purchase remain unaffected. Please see our Returns & Refunds Policy for full details.

Email us at support@solennestore.site immediately with your order number and the correct address. We will try to amend the details if fulfilment has not yet progressed too far, but changes may not be possible after dispatch.

We currently deliver to addresses within the United Kingdom, subject to any geographical or courier restrictions that may apply.

Available delivery methods and charges are shown during checkout before you place your order. Charges may vary depending on the delivery address, selected method, order size or weight, and any shipping promotion available at the time.

The estimated delivery timeframe for your order is shown during the purchasing process. Processing time and delivery time are separate, and delivery estimates generally begin after dispatch unless stated otherwise. Unless another delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable UK consumer law.

They can. Orders placed during weekends, UK bank holidays or particularly busy periods may begin processing on the next available working day.

Occasional delays can happen because of carrier disruption, severe weather, public holidays or other circumstances. If the delivery timeframe shown for your order has passed, contact us with your order number and we will help investigate. Your statutory rights relating to delayed delivery are not affected. For more information, please see our Shipping & Delivery Policy.